Shipping + Returns

SHIPPING

Liv Jewelry Inc. ships INTERNATIONALLY via Canada Post. Liv Jewelry is not responsible for duties + taxes in your country.

Liv Jewelry Inc. pieces are all handmade and made to order by Olivia and shipped from Montreal, Canada. Please allow 3-8 business days for your order to ship. 

Please ensure your shipping address is correct at checkout as Liv Jewelry Inc. is not responsible for orders not received due to an incorrect or an incomplete shipping address. Orders marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

 

CANADA

STANDARD - $6.00 CAD (Ground. No Tracking. 2-10 business days.)

EXPEDITED - $18.00 CAD (Tracking. 2-4 business days.)

 

USA

STANDARD - $8.00 CAD (Ground. No Tracking. 5-10 business days.)

EXPEDITED - $25.00 CAD (Tracking. 2-5 business days.)

 

INTERNATIONAL

EXPEDITED - $40.00 CAD (Tracking. 6-10 business days.)

*Free shipping on orders $150+ does NOT apply for international orders*

 

*Should you choose the ground/no tracking shipping option, Liv Jewelry Inc. is not responsible for lost or stolen packages.

*Please note that you may not receive your package within the delivery window due to severe Covid-19 delays.*

 

REFUND + RETURNS

Even though Liv Jewelry Inc. is growing, I am still a very small business!

Everything is handmade and made-to-order, therefore, all sales are final, no exchanges or returns. 

Therefore, before purchasing anything, it is important to understand the materials and measurements. Please measure yourself before purchasing to make sure your jewelry will fit you perfectly. If there is a measurement you need, but don’t see available, I can make custom lengths. Please email me with the measurements you'd like to info@livjewelry.co. Additional charges may apply.