Shipping + Returns
Liv Jewelry Inc. ships INTERNATIONALLY via Canada Post. Liv Jewelry is not responsible for duties + taxes.
Liv Jewelry Inc. pieces are all handmade and made to order by Olivia and shipped from Montreal, Canada. Please allow 2-8 business days for your order to ship.
Please ensure your shipping address is correct at checkout as Liv Jewelry Inc. is not responsible for orders not received due to an incorrect or an incomplete shipping address. Orders marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
STANDARD - $6.00 CAD (Ground. No Tracking. 2-10 business days.)
EXPEDITED - $18.00 CAD (Tracking. 2-4 business days.)
STANDARD - $8.00 CAD (Ground. No Tracking. 5-10 business days.)
EXPEDITED - $25.00 CAD (Tracking. 2-5 business days.)
EXPEDITED - $40.00 CAD (Tracking. 6-10 business days.)
*Free shipping on orders $150+ does NOT apply for international orders*
*Should you choose the ground/no tracking shipping option, Liv Jewelry Inc. is not responsible for lost or stolen packages.
*Please note that you may not receive your package within the delivery window due to severe Covid-19 delays.*
REFUND + RETURN
Even though Liv Jewelry Inc. is growing, I am still a very small business!
All sales are final, no exchanges or returns.
Therefore, before purchasing anything, it is important to understand the materials and measurements. Please measure yourself before purchasing to make sure your jewelry will fit you perfectly. If there is a measurement you need, but don’t see available, I can make custom lengths. Please email me with the measurements you'd like to email@example.com. Additional charges may apply.
EXCEPTION: If you received the wrong item, I will of course exchange it for the correct item. I will cover and coordinate a return shipment. If your item breaks within 30 days, I will accept refunds or have it fixed. Email me with pictures at firstname.lastname@example.org if this happens to you. I will send you a shipping label so you may return the item. I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post.